FAQs

  • Who is Persephone?

As a passionate gardener, I discovered that everything I needed was flourishing around me. Inspired by Persephone, the Greek goddess of agriculture, I chose a name synonymous with growth. Adding "purse" reflects the woman who always has what you need. At Persephone's Purse, I aim to be your go-to for conscious, affordable, and quality skincare.

 

  • Do you offer any unscented products? 

Should you prefer an unscented variant of any product, kindly inform us during the ordering process. Please be aware that as the item will be crafted upon purchase, an extra processing time of 1-2 days can be anticipated.

 

  • Is Persephone's Purse "natural"? 

The term "natural" holds varied meanings for different individuals. Certain products necessitate nature-identical or synthetic elements for safe production. Regardless, all ingredients, whether natural or synthetic, strictly adhere to regulatory safety limits. Our commitment involves prioritizing organic components whenever feasible. Moreover, we embrace sustainability by opting for cruelty-free ingredients and packaging our products in recyclable or reusable containers. 

 

  • Where can I purchase Persephone's Purse products?

You can purchase our products at www.persephonespurse.com and also on Amazon Handmade, search Persephone's Purse. 

 

  • When will my order ship?

Orders are usually shipped in 2-3 business days after the date of purchase. Once shipped, a tracking number will be provided. 

 

  • Can I return or exchange an item?

We offer our customers a 100% satisfaction guarantee. We gladly accept returns within 7 days from the delivery date. You may return products purchased from us that are in new, gently used, or defective condition (due to materials or craftsmanship) for a refund, subject to the terms of the Return Policy. In the event that you receive a damaged or defective item, please contact us at orders@persephonespurse.com with your order number for further assistance. Please ensure that you retain all original packaging and contents. For detailed information, kindly refer to our Refund Policy located at the bottom of the page.

 

  • How can I contact someone if I have general questions about my order?

For inquiries regarding your order, you may contact us via email at orders@persephonespurse.com or use the chat feature. 

  • I entered the wrong address and now my package is lost. What can I do? 

Please confirm shipping address at checkout. We are not responsible for lost or stolen packages.